Dianne Santos
Marketing & Commercial Management Professional
Bachelors Walk, D01 YX37, Dublin, IE.About
Results-driven Marketing and Commercial Management professional with a proven track record in financial operations, sales growth, and customer relationship management. Leverages analytical acumen from financial assistance roles to inform strategic decisions, coupled with direct sales experience to drive revenue and enhance customer satisfaction. Adept at optimizing processes and delivering timely, accurate insights to support business objectives and foster exceptional client experiences.
Work
J D Weatherspoons
|Bar associate
Dublin, dublin, Ireland
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Summary
Work Experience Bar / Floor Staff Wetherspoon – Dublin, Ireland Month Year – Present Provided friendly and efficient customer service in a busy pub environment Took food and drink orders and processed payments Served food and beverages while ensuring high service standards Maintained cleanliness and organization of the bar and dining area Worked as part of a team to deliver a positive customer experience
PassaredoPet Veloso Prod.P/Animais
|Finance Assistant
São Paulo, São Paulo, Brazil
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Summary
Supported the finance team by managing financial records and reconciling accounts, significantly improving reporting accuracy and timeliness for critical decision-making.
Highlights
Managed daily cash transactions and account reconciliations, ensuring 100% accuracy and compliance with internal financial regulations.
Generated comprehensive reports for budgeting, forecasting, and financial analysis, providing key insights that enabled effective tracking against target profit margins.
Streamlined financial data input and reporting processes using Excel and specialized software, enhancing efficiency and accuracy in financial documentation.
Monitored and processed all property-related bills, ensuring timely payments and maintaining strong vendor relationships.
Collaborated with finance controllers and company executives, providing critical financial information to support strategic decision-making and operational planning.
Acted as a primary point of contact for suppliers and customers, resolving inquiries and ensuring transparent communication regarding financial matters.
PassaredoPet Veloso Prod.P/Animais
|Sales Assistant (Pet Shop)
São Paulo, São Paulo, Brazil
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Summary
Delivered exceptional customer service and product expertise, directly contributing to increased sales and fostering strong client relationships within a retail environment.
Highlights
Drove sales growth by providing expert product knowledge and personalized recommendations, enhancing customer satisfaction and contributing to repeat business.
Managed all aspects of merchandise stocking and organization, ensuring optimal product presentation and inventory availability to support sales targets.
Processed customer orders, payments, and returns efficiently using the PDV system, maintaining high transaction accuracy and resolving issues promptly.
Educated clients on animal care and product usage, building trust and fostering long-term relationships that encouraged loyalty.
Proactively engaged with customers to understand needs, offering tailored solutions and consistently exceeding service expectations.
Education
UNIFIEO University
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Associate Degree
Commercial Management
UNIFIEO University
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Associate Degree
Marketing
Languages
Portuguese
English
Spanish
Korean
Skills
Customer Relations
Customer Service, Client Relationship Management, Sales Support, Conflict Resolution, Customer Education.
Financial Operations
Cash Handling, Financial Reporting, Budgeting, Forecasting, Data Entry, Account Reconciliation, Billing Management.
Technical Skills
Microsoft Excel, Financial Software, POS Systems (PDV).
Business Acumen
Sales Strategy, Market Analysis, Product Knowledge, Inventory Management, Process Optimization.
Soft Skills
Problem-Solving, Attention to Detail, Organizational Skills, Planning, Adaptability, Team Collaboration, Communication.