Dianne Santos

Marketing & Commercial Management Professional

Bachelors Walk, D01 YX37, Dublin, IE.

About

Results-driven Marketing and Commercial Management professional with a proven track record in financial operations, sales growth, and customer relationship management. Leverages analytical acumen from financial assistance roles to inform strategic decisions, coupled with direct sales experience to drive revenue and enhance customer satisfaction. Adept at optimizing processes and delivering timely, accurate insights to support business objectives and foster exceptional client experiences.

Work

J D Weatherspoons

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Bar associate

Dublin, dublin, Ireland

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Summary

Work Experience Bar / Floor Staff Wetherspoon – Dublin, Ireland Month Year – Present Provided friendly and efficient customer service in a busy pub environment Took food and drink orders and processed payments Served food and beverages while ensuring high service standards Maintained cleanliness and organization of the bar and dining area Worked as part of a team to deliver a positive customer experience

PassaredoPet Veloso Prod.P/Animais

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Finance Assistant

São Paulo, São Paulo, Brazil

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Summary

Supported the finance team by managing financial records and reconciling accounts, significantly improving reporting accuracy and timeliness for critical decision-making.

Highlights

Managed daily cash transactions and account reconciliations, ensuring 100% accuracy and compliance with internal financial regulations.

Generated comprehensive reports for budgeting, forecasting, and financial analysis, providing key insights that enabled effective tracking against target profit margins.

Streamlined financial data input and reporting processes using Excel and specialized software, enhancing efficiency and accuracy in financial documentation.

Monitored and processed all property-related bills, ensuring timely payments and maintaining strong vendor relationships.

Collaborated with finance controllers and company executives, providing critical financial information to support strategic decision-making and operational planning.

Acted as a primary point of contact for suppliers and customers, resolving inquiries and ensuring transparent communication regarding financial matters.

PassaredoPet Veloso Prod.P/Animais

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Sales Assistant (Pet Shop)

São Paulo, São Paulo, Brazil

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Summary

Delivered exceptional customer service and product expertise, directly contributing to increased sales and fostering strong client relationships within a retail environment.

Highlights

Drove sales growth by providing expert product knowledge and personalized recommendations, enhancing customer satisfaction and contributing to repeat business.

Managed all aspects of merchandise stocking and organization, ensuring optimal product presentation and inventory availability to support sales targets.

Processed customer orders, payments, and returns efficiently using the PDV system, maintaining high transaction accuracy and resolving issues promptly.

Educated clients on animal care and product usage, building trust and fostering long-term relationships that encouraged loyalty.

Proactively engaged with customers to understand needs, offering tailored solutions and consistently exceeding service expectations.

Education

UNIFIEO University

São Paulo, São Paulo, Brazil
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Associate Degree Commercial Management Grade:

UNIFIEO University

São Paulo, São Paulo, Brazil
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Associate Degree Marketing Grade:

Languages

Portuguese

English

Spanish

Korean

Skills

Customer Relations

Customer Service, Client Relationship Management, Sales Support, Conflict Resolution, Customer Education.

Financial Operations

Cash Handling, Financial Reporting, Budgeting, Forecasting, Data Entry, Account Reconciliation, Billing Management.

Technical Skills

Microsoft Excel, Financial Software, POS Systems (PDV).

Business Acumen

Sales Strategy, Market Analysis, Product Knowledge, Inventory Management, Process Optimization.

Soft Skills

Problem-Solving, Attention to Detail, Organizational Skills, Planning, Adaptability, Team Collaboration, Communication.